According to the schematic, R21 is a sensitivity control. Schematic is hard to read and I can't tell where R21 is; but usually sensitivity controls are in the RF amp stage.
500 ohms appears to be the correct value for the R9 volume pot. Somewhat unusually, it is fed through a cap from the demodulator so there is no reason why it would need to be a large value (if the cap weren't present, the pot would need to be rather large to minimize DC loading).
You can localize the "low volume" problem by injecting an audio tone at the volume pot tap. If you have adequate volume at the speaker, you have a problem in the front end of the radio.